Refund policy

Last updated: 14 August 2026

At Wild Ranch Studio, many of our products are created or printed especially for your order. Because of this, we do not operate a general returns or exchange service.

Please check product descriptions, sizing information, colours and personalisation details carefully before placing your order.

 

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, misprinted or you receive the wrong item, please contact us as soon as possible.

Please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and the issue

  • A photograph of the packaging if the item was damaged in transit

 

Once we have reviewed the issue, we will arrange an appropriate replacement or refund.

Please do not return an item before contacting us, as you will be given instructions if a return is required.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

 

Wrong Size

We do not accept returns or exchanges because the wrong size was ordered.

Each product is made or printed specifically for the order placed, so please check the sizing information provided on the product page carefully before ordering.

If we have sent you a size different from the size shown on your order confirmation, please contact us as this will be treated as an incorrect item.

 

Change of Mind

We do not offer voluntary returns, refunds or exchanges simply because you:

  • Change your mind

  • No longer want the item

  • Prefer a different colour or design

  • Ordered the wrong size, colour or variation

  • Entered incorrect personalisation information

Where you have a legal right to cancel an online purchase under applicable consumer law, those statutory rights will still apply.

 

Personalised & Custom-Made Products

Products that are made to your specifications or clearly personalised cannot be returned or cancelled simply because you change your mind.

Please make sure all names, dates, wording and other personalisation details are correct before completing your order.

We cannot replace or refund an item where it has been produced correctly using information supplied incorrectly by the customer.

If we make an error when producing your personalised item, please contact us and we will put it right.


Colours & Product Appearance

Please be aware that colours can appear slightly different depending on your screen, device settings and the printing process.

Small variations in colour, placement or finish that are normal for the production method are not considered faults.

However, if you believe there is a genuine printing or manufacturing defect, please contact us with photographs and we will review it.

 

Order Cancellations

Orders may enter production shortly after they are placed.

If you need to change or cancel an order, please contact us as quickly as possible. We cannot guarantee that changes or cancellations can be made once production has started.

This does not affect any cancellation rights you may have under applicable consumer law.

 

Refunds

Where a refund has been approved, it will normally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Shipping costs will be refunded where required by applicable consumer law.

 

Returns

Please contact us before returning anything.

Do not send products directly back to our printing or fulfilment partners unless we specifically instruct you to do so.

Unauthorised returns may not be accepted or processed.

 

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer protection law.

 

Contact Us

If there is a problem with your order, please contact us and we will be happy to help.

Email: contact@wildranchstudio.com