Shipping policy

Last updated: 14 August 2026

Thank you for shopping with Wild Ranch Studio.

Many of our products are made or printed especially for your order. Please allow for both production time and delivery time when placing your order.

 

Processing & Production

Orders are sent for production once your order has been successfully placed and payment has been received.

As many of our products are made to order, they may require a short production period before they are ready to ship.

Estimated production and delivery times will be shown on the relevant product page and/or during checkout where available.

Please note that production times and shipping times are separate.

 

Shipping & Delivery

Shipping options, estimated delivery times and applicable shipping costs will be displayed at checkout where available.

Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing or periods of unusually high demand.

Where a particular delivery timeframe has been agreed with you, we will fulfil your order in accordance with our legal obligations.

 

Multiple Packages

Depending on the products ordered, items may be produced or fulfilled from different locations.

This means that an order containing more than one item may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping after your order has been placed simply because we fulfil your order in more than one package.


Tracking

Where tracking is available, tracking information will normally be provided once your order has been dispatched.

Please allow a little time for tracking information to update after you receive your dispatch notification.


Delivery Addresses

Please check your delivery address carefully before completing your order.

Wild Ranch Studio cannot guarantee that an address can be changed once an order has entered production or been dispatched.

If you notice an error in your delivery address, please contact us as quickly as possible.

Where an order cannot be delivered because an incorrect or incomplete address was supplied by the customer, additional delivery or replacement costs may apply where permitted by law.


Delayed Orders

Occasional delivery delays can happen.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

Please remember that production time is separate from shipping time when calculating when your order is expected to arrive.


Lost or Missing Orders

If tracking indicates that your order has not been delivered or you believe your package has been lost in transit, please contact us.

We will investigate the delivery with the relevant fulfilment or delivery provider and, where appropriate, arrange a replacement or refund in accordance with your legal rights.


Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include:

  • Your order number

  • Clear photographs of the damaged item

  • Photographs of the packaging where possible

Please see our Refund & Returns Policy for full details about damaged, faulty or incorrect products.


International Shipping

Where international shipping is available, delivery times will vary depending on the destination and fulfilment location.

International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, any import duties or local taxes payable on delivery are the responsibility of the customer.


Customs Delays

Wild Ranch Studio cannot control delays caused by customs authorities.

Please allow additional time for international orders where customs processing is required.


Changes & Cancellations

Because many products enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be made once production has begun.

If you need to make a change, please contact us as quickly as possible.

Any statutory cancellation rights you have under applicable consumer law are not affected.


Incorrect, Faulty or Damaged Items

If we send you the wrong item, or your order arrives faulty, damaged or misprinted, please contact us.

We will deal with the issue in accordance with our Refund & Returns Policy and your statutory consumer rights.


Contact Us

If you have any questions about shipping or an order you have placed, please contact:

Email: contact@wildranchstudio.com